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Technologies

Iphen builds, maintains and operates cost-effective, secure, reliable, interoperable and manageable Sales IT infrastructures for midsize organizations. Our turn-key telecom and business management solutions are built on a catalog of Open-Source software and standard hardware technologies that we integrate to provide our customers with all the tools they need to run a lean, agile, and effective sales operation. Our applications are internet-based. A phone (or a browser) is all our customers need to leverage the best in Sales IT technology. Whether our technology solutions are sourced apart or together with our helpdesk and sales support services, our SPU™ model is our customers' best guarantee that functional goals will be realized, performance benchmarks met, and risks minimized.



SOFTWARE

Putting the customer first has always been a corporate mantra. In recent years, it has become a reality. As manufacturing facilities are offshored, non-core processes outsourced and "tech" firms globalized, the heart of the organization has shifted towards sales and the customer. Moving away from "production-centric" or "accounting-centric", midsize organizations and their systems are becoming "customer-centric".

Both Iphen's turn-key stacks and its applications reflects this evolution. Both are highly modular and built to allow the organization to rapidly adjust to its environment while never loosing track of the customer. They are web-based, multi-location, multi-time-zone, multi-currency, multi-tax, multi-team, multi-warehouse and multi-lingual. Our core modules integrate the information and processes that are universal throughout all the locations and departments of the midsize enterprise. Additional modules or third party applications can communicate with them to handle what is location-specific (e.g. Accounting, Payroll, Manufacturing, Job-costing, POS...).

Telephony
Iphen's communication tools cut costs, save time and facilitates sales prospection.
Conferencing
Not all customer calls require a visit. Not all require that an outside sales person be involved. Not all can be set up as soon or as easily as you would wish. For these calls, for those involving multiple parties and for your daily interactions with our sales support or helpdesk associates, our conferencing tools will help. They will both reduce your costs and raise the quality, the frequency, and the timeliness of your calls.
Office Productivity
Personal and team productivity tools simplify clerical tasks and facilitate team collaboration. Better yet, with Iphen they are free and easy to use and maintain. Gone is the era of the $5000 a year PC.
Sales
Iphen helps sales organizations realize the full value of their human capital through tools that raise both efficiency and accountability.
Customer Service
Customer service tools help channel and solve your customers’ inquiries with accuracy, thoroughness and timeliness.
Marketing
Marketing tools help you research, communicate with and adjust to your market while monitoring the profitability of your initiatives.
Operations
Our "operations" tools help your organization process its transactions and/or interact with external vendors or departments.
Management
Our Management tools help you manage your staff and your Iphen team with minimum work and maximum efficiency.
Training
The success of your sales force and distribution network depends on your ability to train employees, distributors, agents, or independent representatives. With our distance training tools, this can be done rapidly, thoroughly and cost effectively.

HARDWARE

Our business management and telecom applications are Internet-based. On the client side, a cell phone (or a browser) is all our customers need to leverage the best Sales IT. On the server side, our applications may be hosted, installed on-site or delivered as an appliance (server-plus-software turnkey solution). Our appliances and phones come fully configured and with a selection of accessories.

Servers: back-up, fallback or production solutions
Iphen's applications may be hosted, installed on-site or delivered as an appliance (server-plus-software turnkey solution). While hosting offers a level of security, performance and reliability that would be hard to match cost-effectively in-house, running your applications on a server located in your premises and behind your firewall may sometimes be necessary:

Server Specifications

 
Small Team
Midsize Team
Number of Users
2 to 100
100 to 200

Operating System
RedHat Linux Enterprise 5.x
or equivalent
RedHat Linux Enterprise 5.x
or equivalent

Form Factor
19" 1U chassis or Tower
19" 1U chassis or Tower
Processor
Dual Core Intel® Xeon®
4MB Cache, 1.60GHz
Quad Core Intel® Xeon®
2x6MB Cache, 2.0GHz
Chipset Intel®, 1333 MHz FSB Intel®, 1333 MHz FSB
Memory
2GB 667MHz (4x512MB),
Single Ranked DIMMs
4GB 667MHz (4x1GB),
Dual Ranked DIMMs
Hard Drives
2X 80GB 7.2K RPM
Serial ATA 3Gbps 3.5-in
Configured Raid 1
2X 73GB 15K RPM
Serial-Attach SCSI 3Gbps
Configured Raid 1
Controller
RAID controller
RAID controller
Network Adapter Dual Gigabit Ethernet NIC Dual Gigabit Ethernet NIC
DVD/CD Drive
CD
DVD/CD
Warranty
3 year hardware
3 year hardware

Remote Access Card
Optional
Optional
Customizable
Yes
Yes


Private Branch eXchange, VoIP and PSTN
Our PBX solutions can be premises-based or hosted. Our premises-based PBX appliance can switch both VoIP and PSTN calls (PSTN = Public Switched Telephone Network). It is available in two basic configurations. Your team size, phone services, office real estate and particular requirements (i.e.: call volume, conferencing & call recording needs, feature setup, codecs, etc.) will determine which configuration will best meet your needs and which expansion card(s), memory upgrade and echo cancellation device should be installed in your server.

Standard hardware security features include dual hard drive redundancy (RAID1) and redundant power supplies (1U form factor only). Multiple PBX's can be clustered or linked via a VPN trunk over the Internet (closed dialing group / free inter-office calls). VoIP terminals (IP phones or WiFi smartphones) need not be located in the same premises as the server. They can be anywhere on the Internet.

PBX features include: Call Queuing, least cost Routing, Voicemail with personal or shared boxes (accessible via phone, email or the web), Fax over IP (transmit & receive). Music on Hold, Caller ID, Call Hunt, Call Waiting, Call Transfer, Call forwarding, Call Screening, Call Paging/Parking, Three-way Calling, SMS Messaging, Agent Call Recording/Monitoring, calling cards, Contact database integration, Interactive Voice Response (IVR), Predictive Dialer, Dial from Outlook™/dial from HTML command, Text to Speech, Remote agent, Reporting, etc.


Server Specifications

 
Small Team
Midsize Team
Number of Users 1 to 75 75 to 150
Max. Concurrent calls 25 50
SIP phones Up to 200 Up to 200

Operating System
RedHat Linux Enterprise 5.x
or equivalent
RedHat Linux Enterprise 5.x
or equivalent

Form Factor
19" 1U chassis or Tower
19" 1U chassis or Tower
Processor
Dual Core Intel® Pentium®,
2.0GHz, 1MB Cache
Dual Core Intel® Xeon®
2.4GHz, 4MB Cache,
Memory
512 MB 667MHz
1GB 667MHz
Hard Drives
2X 80GB 7.2K RPM
Serial ATA 3Gbps 3.5-in
Hot-swappable
Configured Raid 1
2X 80GB 7.2K RPM
Serial ATA 3Gbps 3.5-in
Hot-swappable
Configured Raid 1
Controller
RAID controller
RAID controller
Telephony Interface 1 T1/E1 or up to 48 analog ports 1 to 4 T1/E1's or up to 48 analog ports
Echo Cancellation Software or hardware based Hardware based
Network Adapter Single Gigabit Ethernet NIC Dual Gigabit Ethernet NIC
DVD/CD Drive
CD
CD
Power Supply Single (Tower) or dual redundant (1U)

Single (Tower) or dual redundant (1U)
Warranty
3 year hardware
3 year hardware

Remote Access Card
Optional
Optional
Customizable
Yes
Yes


Smartphones, Wi-Fi VoIP
Smartphones combine the functionalities of a mobile phone with PC-like functionalities: the ability to browse the Internet, to exchange messages (email, text...), to run native or third-party applications, to access other computers, to download, read or edit documents (PDF, ZIP, Microsoft® Office, media files) and to synchronize information with a PC or remote server.

Iphen offers the following two Wi-Fi enabled quadband (or "world") business phones. Both let you place and receive free or inexpensive VoIP calls on any Wi-Fi network (via NAT/Firewall transversal mechanisms). Both come fully configured (network, email, VoIP, chat, bluetooth®...) and with a selection of relevant business applications and accessories.

Internet Tablets, Wi-Fi, VoIP and Video Conferencing
The Nokia N810 and N810 WiMAX Internet Tablets let you browse, communicate and work via the internet as you would with a personal computer... without the personal computer: VoIP, voice and video conferencing, email, chat (Skype, MSN, Google Talk...), VPN, etc...



SIP phones, single and multi-lines
As opposed to softphones that run on computers, SIP phones (aka IP or VoIP phones) have a handset, cradle and buttons and offer the convenience and user-friendliness that people expect from a regular phone. As opposed to traditional analog phones, SIP phones are digital devices that can be connected anywhere onto the Internet (behind a VoIP PBX or simply behind a router). As SIP phones let you place and receive free or inexpensive calls through the Internet and your Local Area or WiFi Network, they render both traditional phone services and phone cabling systems unnecessary. Iphen offers and configures the following Aastra SIP business phones. [specifications]


SIP Phone Specifications

 
9112i
9133i
480i
480i CT
Telephone Features
Number of lines
1
9
9
9
Multi-line, multi-proxy registration support
Y
Y
Y
Programmable hard keys
2
7
Programmable soft keys
20
20
Pre-programmed feature keys
11
10
8
8
Full-duplex speakerphone
Y
Y
Y
Y
Dedicated headset jack
Modular connector
Backlit Visual display
3 lines x 16 characters
8 lines x 20 characters
Adjustable display contrast
Y
Y
Y
Y
Visual message waiting indication
Y
Y
Y
Y
Busy lamp field
Y
Y
Y
Do not disturb (DND)
Y
Y
Y
Y
Call waiting display
Y
Y
Y
Y
Call forward
Y
Y
Y
Y
Missed call indicator
Y
Y
Y
Y
Directory
200
200
200
200
Callers Log
200
200
200
200
Redial last numbers
100
100
100
100
Priority alert/distinctive ringing
Y
Y
Y
Y
Call park/pickup
Y
Y
Y
Y
Multilingual support - Eng., Fr., Spn., Germ., Ital.
Y
Y
Y
Y
Cordless mobility
N/A
N/A
N/A
WDCT 2.4 GHz FH-SS
Number of cordless handsets
N/A
N/A
N/A
4
Power Options
Power over Ethernet (IEEE 802.3af)
Y
Y
Y
Optional mid-span PoE injector
Y
Y
Y
AC wall adapter (Included)
Y
Y
Y
Configuration & Administration
Telephone User Interface
Y
Y
Y
Y
Web User Interface
Y
Y
Y
Y
Encryption of configuration file
Y
Y
Y
Y
Software & Config. download - TFTP, FTP, HTTP
Y
Y
Y
Y
Automatic software update
Y
Y
Y
Y
Network Support
10/100 Mbps Switched Ethernet ports
1
2
2
2
802.1p/q VLAN tagging & QOS
Y
Y
Y
Y
NAT support - phone side
Y
Y
Y
Y
Outbound proxy support
Y
Y
Y
Y
IETF DHCP
Y
Y
Y
Y
IETF SNTP
Y
Y
Y
Y
Protocol Support
IETF SIP (RFC3261)
Y
Y
Y
Y
IETF MGCP
Y
Y
XML browser
Y
Y
Y
Y
Codecs
G.711 µ-law/A-law
Y
Y
Y
Y
G.729 (Annex B)
Y
Y
Y
Y

Analog Telephone Adapters
Analog telephone adapters, (ATA's) are devices used to connect one or more standard analog telephones or facsimiles to a digital Private Branch eXchange through an Ethernet LAN (Local Area Network) or a VoIP (Voice over IP) network through the Internet. Analog telephony adapters let users protect and extend their past investments in analog phones, conference speakerphones or fax machines.

Iphen offers several types of analog telephone adapters. Each can connect two phone lines and handle 3 to 4 simultaneous calls. They support secure, encryption-based methods for communication, provisioning and servicing. Some feature a router and thus can be connected directly to a cable or DSL modem. Others also feature a gateway to route international and long distance calls to and from a mobile phone through a VoIP network (and reduce or eliminate the corresponding call charges). Our adapters come fully configured.