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Open-Source [...]
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Open-Source Projects have public forums, bug lists, and roadmaps. They publish mailing lists of their users, developers and contributors. You can see how many people have downloaded the software and its documentation. You can see how many have registered in the forums and how many posts they get. Prospective users can spot a show-stopper before investing time in a piece of software. With closed-source software, information is scarce. Forums are locked behind a password and accessible after the fact when too much time and money has been spent to consider going back. Open-Source projects usually let less time go by between the discovery of a flaw and its fix or patch. The source code of proprietary software is hidden, so there is no way to know what bugs or security vulnerabilities may exist and how or when they are fixed.
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