Iphen - Live Chat

Telephony

Conferencing

Office Productivity

Sales

Customer Service [...]

Marketing

Operations

Management

Training

Live chat enables real-time instant chat communication with your website visitors. It allows your customer service operators to provide your visitors with better support, to better understand their needs, to up-sell products, and to assist in purchase decisions.

Integrated in your website via a link, a customizable chat window can be opened by your visitor or proactively pushed onto his computer by a customer service operator (even when pop-up blockers are enabled). Live-chat comes with a large range of features including the ability to create your own questions and pick canned responses from an FAQ, automatic invites to visitors, live referrer tracking, live visitor session monitoring, the ability to view what the visitor is typing as he/she types, multiple operators, multiple chat sessions per operator, multiple departments, sound alerts, "leave a message" if offline, the ability to push web pages, send quick notes or images, to review chat transcript, etc.

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