Telephony [...]
Conferencing
Office Productivity
Sales
Customer Service
Marketing
Operations
Management
Training
With IVR, customers calling your organization can access pre-recorded information or query a database by answering prompts with their keypads. The callers' answers can be routed to a live agent who then takes the call. It can also trigger scripts that perform specific tasks (i.e. send a fax or an email, schedule a callback, etc.). Voice answers can be recorded for later handling.
Our IVR system can place outgoing calls to deliver or collect information for appointments, past due invoices, etc.
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