Iphen - Sales Process Utility™

Overview

Trade Consulting

IT Consulting

Sales Support [...]

Helpdesk

The Iphen customer service agents deliver the service and experience that your customers need and deserve. They maximize customer retention and cross-sell/up-sell opportunities. They can be shared or dedicated to a territory, product line or sales person. Here, the focus is on availability, experience, product knowledge, and language skills.

Inquiry processing (price, product availability, shipments…)
Complaint processing, issue resolution or elevation
Corrective action and customer satisfaction follow-ups
Order entry (upon contract review, credit check…)
Document processing (shipping, RMA…)
Invoicing, payments processing, cash receipt reconciliation

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