Iphen - Customer Service

Telephony

Conferencing

Office Productivity

Sales

Customer Service

Marketing

Operations

Management

Training

Customer service tools help channel and solve your customers’ inquiries with accuracy, thoroughness and timeliness.

Incident Tracking, Call management, Ticket creation & Logging
Live Chat [more]
Knowledgebase & FAQ system
Contract Management
Supported Products Management
Product Defect/Improvement Tracking (tied to Release List)
Customer Portal [more]
eCommerce

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