Iphen - Co-browsing

Telephony

Conferencing [...]

Office Productivity

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Training

When customers have difficulty locating an item in your online catalog, placing an order on your site, or simply finding the information they need in your site, Iphen customer portal or eCommerce solution, the best thing to do may be to initiate a collaborative browsing session with them.

The procedure simply requires that the caller click on a link and install a plugin in his browser (easily removable).

Once installed, this plugin allows your sales person or customer service representative (or the Iphen associate who assumes this position) to remotely control your visitor's browser and guide him or her through your site or catalog.

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